If something can go wrong, it will. Thankfully, teamwork, communication, and coffee will usually get things back on track.

Communication is the ultimate key to success in any relationship. The preferred method of communication for me is through email and all responses will be made within 24 hours. Texting is great for urgent matters. Should an emergency decision need to be made and the client is not available, don’t worry, Honeycomb will make an informed decision based on the available information.

Nothing’s perfect; human hands make things. With this in mind, it is the Designer’s job to define the Industry Tolerance level based on experience and manage expectations appropriately.

Purchased product will be ordered only when a signed proposal and a deposit of 100% is collected.

I will keep you updated on the progress of orders and share the information that the factories and workrooms give me. This information may not always be accurate or what you, the client, would like to hear, but I always believe honesty is the best policy.

Unfortunately, parties do not make things happen sooner. As your advocate in this process, I want to finish your project as quickly and as effectively as possible. Especially in busy holiday seasons, expect for things to take a bit longer. Of course, communication is the #1 priority, so we will keep a pulse on what variables we can control.

There will be times when a selected item is no longer available. While it is a disappointment and inconvenience, we will find acceptable replacements and solutions.

Honeycomb will schedule all installations and deliveries. I will try to make deliveries as smooth as possible. Sometimes they may be late and not as neat as we would like. Generally, I will be present at the delivery.

Warranties on most installed products are available upon request. It is the homeowners responsibility to request these items and review prior to purchase.

Unfortunately, merchandise may be damaged in shipment. Resolution may be in the form of discounts, pick up and reshipping items, or local repair. The factory generally makes this decision. I will resolve this in a timely manner on your behalf.

Many custom items must be paid for prior to being shipped. Expect an invoice for the balance due long before the piece is delivered.

Factories make a certain number of items on a schedule. An item may be out of stock and on back order. Generally, the factory will give us an expected ship date. There is no guarantee that the date will be accurate. However, we will keep a pulse on it and keep you updated.

Sometimes a factory will allow (non-custom) merchandise to be returned with a restocking fee. This fee ranges from 10%-60% plus the freight of the item. Sometimes a factory will allow cancellations if an item has not shipped yet. Often there is a cancellation fee. The client is responsible for these fees.

If an exact color is required, Honeycomb will order a cutting of the current stock for approval. This step adds time to the order but may prevent a major disappointment. Current dye lots may not match a sample exactly and there is a 16% acceptable tolerance level in the Fabric Industry.

There are many finishes on leather. The understanding of the care and marring properties of certain leather selections is essential information we will share with you during the process. For example, the most expensive leathers are not treated and do show marks, oil from hands, etc. This leather takes more care as it develops its patina.

Carpet is a fabric and requires care. Stain protection does not mean that the carpet will not get dirty. It means that the carpet will release stains more easily. Seams, footprints, and vacuum marks will show differently in each of them. I will discuss what to expect during carpet installation to help give insight.

The colors of coordinating wallpaper and fabric seldom match. Due to the difference between fabric and paper, colors print differently.